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Tengrinews.kz – Vice-Minister of Digital Development Askhat Orazbek explained why some Kazakhstani citizens receive suspicious messages from 1414.
Askhat Orazbek assured that neither the eGov portal nor the 1414 call center had been hacked when answering deputies’ questions during a Mazhilis session. The issue lies with people's trust.
"As for the circulating rumors about eGov or the Public Service Centers being hacked, I would like to clarify that scammers are not exploiting the technology itself. The technology has not been compromised; neither the eGov portal nor the 1414 call center have been breached. The scammers rely on people's trust. When someone receives a message from 1414, it means that at that moment, a scammer is trying to access their personal account. The message from 1414 contains a code and clearly states, in bold letters: ‘Do not share your code with anyone.’ Unfortunately, people don’t read the message carefully and end up giving the code to scammers. So, it's important to understand that there’s no actual hacking. The issue is that people, unfortunately, don’t fully grasp the responsibility or the problem that arises when they share these codes so carelessly,” Orazbek explained.
In this context, the official urged Kazakhstani citizens to consider their cyber hygiene.
“Hacking happens through people, by people, and with people’s involvement. Therefore, we need to raise more awareness about cyber hygiene, starting from school education and extending to parents and employees of commercial organizations, including banks,” he added.
The Speaker of the Mazhilis, Yerlan Koshanov, supported this idea.
"You're proposing good measures. I think the committee can take them into account by the second reading. There’s no need to submit it separately; that would take too long if you propose it as a standalone bill," he said.
