Kazakhstan introduces new rules for utility payments

Tengrinews.kz – Kazakhstan is overhauling its utility payment system with the introduction of a unified payment document (UPD), according to a new order signed by Minister of Industry and Construction Yersayin Nagaspayev.

One bill instead of many

Under the new system, residents will no longer receive separate bills for electricity, water, heating, and waste collection. Instead, they will get a single monthly bill issued by special unified settlement centers (ESC), appointed by local authorities on a competitive basis. The document will be available online via personal accounts or, upon request, in paper form.

How the settlement centers will work

ESCs will act as intermediaries between residents and service providers. They will:

• collect data from utility companies,
• issue bills,
• process payments through transit bank accounts,
• correct errors and ensure billing accuracy,
• manage databases and personal accounts for residents,
• handle complaints and inquiries.

All payments will go first to ESC-managed transit accounts in banks before being transferred to service providers within three working days. Delays caused by ESCs or banks will result in penalties.

New unified deadline

A single payment deadline will now apply nationwide: the 25th day of the month following the billing period. Previously, deadlines varied by region or company.

What the bill will include

Alongside basic utilities, the UPD will cover other services such as stairwell cleaning, waste removal, elevator maintenance, and common-area repairs—giving residents a full picture of household expenses in one bill.

Oversight and accountability

Service providers remain responsible for the accuracy of the data they submit. ESCs are responsible for correct billing and must store audit results for at least three years. Local authorities will monitor tariffs, investigate errors, and ensure transparency.

What it means for residents

The reform promises one consolidated bill, easier access both online and offline, and more transparent oversight. However, experts note that if a failure occurs within an ESC, it could affect large groups of residents at once.

The changes will take effect on September 20.